• All items are measured by hand while laid flat. We recommend comparing these measurements to a garment you already own that fits you well. This will help ensure the best fit and reduce any uncertainty before making a purchase.

• Yes. We carefully inspect all items and assess their condition to the best of our knowledge before listing them. We disclose any major flaws in the description and highlight defects in photos, including fabric discoloration, stains (even minor ones), rips, tears, or pilling. Please review all item photos, as they are part of the description. We want you to feel 100% confident before placing your order.

• Afterpay allows you to split your purchase into four interest-free payments, making it easier to buy what you want, when you want.
• Enjoy a flexible and convenient payment option by selecting Afterpay at checkout—no additional fees or interest charges. This lets you spread your payments over time without any extra cost.
• Don’t just pay later. Pay smarter.

• PayPal offers an extra layer of security by allowing you to make purchases without sharing your financial information online, reducing the risk of unauthorized transactions or identity theft.
• Additionally, PayPal’s Buyer Protection Program ensures you’re eligible for a full refund if you don’t receive your item or if it significantly differs from the description.

• We accept PayPal, Visa, Mastercard, Amex, Afterpay, and Interac EMT.
• For a seamless and hassle-free checkout, you can use PayPal Express Checkout without needing to register an account.

• We offer free shipping for customers in Canadian and U.S. 

• Yes. We take the security of your personal information very seriously. Our website is protected with an SSL certificate, ensuring that all sensitive data transmitted between your browser and our server is encrypted and secure. This safeguards your personal and payment details from unauthorized access.

• Duties and taxes may vary from the estimated cost of your purchase and depend on your shipping country. The final amount will be determined by cross-border tax authorities, and as such, we have no control over these charges.

• No, all orders are 100% insured. You don’t have to worry about your shipment, even if it goes missing or is lost along the way.

If you have any other questions or concerns, feel free to email us at support@theheirloom.store.