FAQ
Most frequent questions and answers
Make an Offer: Simply submit your offer, and you’ll enter a pending mode.
Notification: We’ll notify you via email once we receive your offer successfully. Then, we’ll inform you whether your offer has been approved or rejected.
Offer Expiry: Your offer remains valid for 24 hours after our response.
In summary, your offers are non-binding until you complete the transaction. Upon acceptance, you can proceed to checkout and make your payment.
In the event of rejection, feel free to adjust your previous offer or submit a new one with a different price. We’re here to make your purchasing experience smooth and flexible.
Delivery transit times for Canada and US, is 2-7 business days.
The rest of the world, United Kingdom, Europe, Australia, Asia, is 7-21 business days.
Tracking number provided after processed of payment via email.
Please note, these are estimate times that do not include our order processing times. Border and custom delays are unpreventable and may arise due to volume orders of publication and variation of season. Please be aware we have no control over this matter.
We are proud to offer free shipping to our customers in Canada and the US. By providing free shipping we aim to make our products more accessible to a wider audience and ensure that you are completely satisfied with your shopping experience. We believe that this is an important step towards building a strong, long-lasting relationships with you and establishing ourselves as a reliable and customer focused brand in the market.
For international shipping, we are commited to providing you with competitive shipping rates that are based on your specific location and product size and weight. This allows us to offer a fair and transparent pricing structure that reflects the true cost of shipping our products worldwide. Additionally, we are pleased to offer in-house free shipping for any international orders that exceed $200, providing our you with even more value and ensuring that you receive your products in a timely and cost-effective manner. Our goal is to make shopping with us a hassle-free and enjoyable experience, regardless of your location or the size of your order.
Duties and taxes may vary from the estimate of your purchase order and your shipping country. The amount you have to take into consideration will be determined by cross-border tax officials. For this reason, we have no control over it.
Please carefully check our item description. All items are measured laid flat. When taking measurements, we suggest you always compare them to your own garment that you know fit you well, as this will help you understand and give you the benefit of doubt before placing an order.
Yes. We diligently inspect all of our items at the most caring point, and take into consideration the condition to the best of our knowledge, before listing our items on our website. We imply all major flaws in the description and reveal all defects through photos including; fabric discoloration, stains (even minor), if it has not already been removed by us, rips, tears or pilling. With this in mind, please view all item photos as it reflects part of the description. We want you to feel 100% confident before ordering.
Additionally, please note all items are laid flat when measurements are taken (we do our best to be accurate and precise as possible) and that errors may often occur.
Unfortunately, we are not accepting any returns at this time. Sorry for the inconvenience. All items are considered final sale. There are no refunds, no cancellations and modifications after payment is processed. Moreover, we’re more than happy to help you answer all of your questions and concerns that you may have, including sizing and fit.
We truly believe you will love your item.
Meanwhile, we do not offer pick up.
Our items are in limited quantity. We do not buy or sell bulk.
Yes, we take the security of your personal information very seriously. Our website uses SSL certificate to ensure that all sensitive information transmitted between your browser and our server is encrypted and secure, protecting your personal and payment details from unauthorized access.
We accept Paypal, Visa, Mastercard, Amex, and Afterpay.
Please note that registration is not necessary when using PayPal Express Checkout to place an order, providing a seamless and hassle-free payment experience.
No. All orders are 100% insured so that you dont have to worry about your shipment if it goes missing or lost along the way.
If you have any other questions or concerns, please send us an email at support@theheirloom.store
With Afterpay, you can split your purchase into 4 interest-free payments, making it easier to buy what you want, when you want it.
Don’t just pay later. Pay better. We are providing you with a convenient and flexible way to pay for your purchases, by selecting Afterpay as your payment option during checkout.
With no additional fees or interest charges, you can enjoy the benefits of spreading your payments over time.
There are several reasons why using PayPal to pay for your purchase can be advantageous. PayPal provides an extra layer of security by allowing you to make purchases without sharing your financial information online or across the internet, reducing the risk of unauthorized transactions or identity theft.
PayPal also has Buyer Protection program, you’re guaranteed reimbursement for the complete purchase amount in cases where you either don’t receive the item, or receive an item that doesn’t match your order.